TD Auto Finance Ranks Highest in National Non-Captive Prime Credit Dealer Satisfaction, according to J.D. Power
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TD Auto Finance Ranks Highest in National Non-Captive Prime Credit Dealer Satisfaction, According to J.D. Power
TD Auto Finance, a division of TD Bank, N.A., received the highest ranking in Dealer Satisfaction among National Non-Captive Prime Credit Lenders. TD Auto Finance provides indirect retail financing for over 1.1 million consumers and over 6,600 franchised dealerships across the U.S. It’s the 8th largest bank auto lender and the 12th largest overall auto lender in the market. The J.D. Power 2025 U.s. Dealer Financing Satisfaction Study is based on 8,835 total evaluations from 2,172 auto dealer financial professionals across the National non-captive prime credit segment. The study was fielded from April through May 2025 and measures auto dealer satisfaction in five segments of lenders across the industry: Captive Premium—Prime, Captive Mass Market—Prime; Non- captive National—Prime.
“At TD Bank, we’re focused on delivering exceptional experiences that make a difference in the lives of our customers,” said Andrew Stuart, Head of U.S. Consumer Products, Auto Finance & Wealth, TD Bank. “Our TD Auto Finance team is committed to doing that with excellence and consistency, as demonstrated by this well-earned recognition. Congratulations to everyone at TD Auto Finance – and thank you for all your efforts.”
TD Auto Finance provides indirect retail financing for over 1.1 million consumers and over 6,600 franchised dealerships across the U.S. It’s the 8th largest bank auto lender and the 12th largest overall auto lender in the U.S. market.
This year, TD Auto Finance achieved an overall score of 864 out of 1,000 in the National Non-Captive Prime Credit segment1 of the J.D. Power study, 84 points ahead of the segment average. In addition, TD Auto Finance scored highest in three of the five factors measured by the study: Funding Process, Finance Provider Offerings, and E-Contracting Process.
“We’re continuing to raise the bar for our dealers, and we’re grateful to every dealer who shared their perspective in this year’s study,” said Nadir Jones, Head of TD Auto Finance. “The feedback we receive is instrumental as we continue our relentless pursuit of legendary service, enabling us to deliver retail programs that empower our dealers to better serve their customers.”
The J.D. Power 2025 U.S. Dealer Financing Satisfaction Study is based on 8,835 total evaluations from 2,172 auto dealer financial professionals across the National Non-Captive Prime Credit segment. Visit jdpower.com/awards for more details.
About TD Bank, America’s Most Convenient Bank®
TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S. by assets, providing over 10 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.td.com/us. Find TD Bank on Facebook at www.facebook.com/TDBank and on Instagram at www.instagram.com/TDBank_US/.
TD Bank is a subsidiary of The Toronto-Dominion Bank, a top 10 North American bank. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. To learn more, visit www.td.com/us .
1Study was fielded from April through May 2025 and measures auto dealer satisfaction in five segments of lenders across the industry: Captive Premium—Prime; Captive Mass Market—Prime; Non-Captive National—Prime; Non-Captive Regional—Prime and Non-Captive Sub-Prime.
Media Contact
Rosette DeNomie
Communications Manager, TD Bank
Rosette.DeNomie@td.com
TD Auto Finance Ranks Highest in National Non-Captive Prime Credit Dealer Satisfaction, according to J.D. Power
TD Auto Finance, a division of TD Bank, N.A., received the highest ranking in Dealer Satisfaction among National Non-Captive Prime Credit Lenders. The J.D. Power 2025 U.S. Dealer Financing Satisfaction Study is based on 8,835 total evaluations from 2,172 auto dealer financial professionals. TD Auto Finance provides indirect retail financing for over 1.1 million consumers and over 6,600 franchised dealerships across the United States. It’s the 8 th largest bank auto lender and the 12 th largest overall auto lender in the U.s. market. The study was fielded from April through May 2025 and measures auto dealer satisfaction in five segments of lenders across the industry: Captive Premium—Prime, Captive Mass Market—Prime; Non- captive National—Prime.
“At TD Bank, we’re focused on delivering exceptional experiences that make a difference in the lives of our customers,” said Andrew Stuart, Head of U.S. Consumer Products, Auto Finance & Wealth, TD Bank. “Our TD Auto Finance team is committed to doing that with excellence and consistency, as demonstrated by this well-earned recognition. Congratulations to everyone at TD Auto Finance – and thank you for all your efforts.”
TD Auto Finance provides indirect retail financing for over 1.1 million consumers and over 6,600 franchised dealerships across the U.S. It’s the 8 th largest bank auto lender and the 12 th largest overall auto lender in the U.S. market.
This year, TD Auto Finance achieved an overall score of 864 out of 1,000 in the National Non-Captive Prime Credit segment 1 of the J.D. Power study, 84 points ahead of the segment average. In addition, TD Auto Finance scored highest in three of the five factors measured by the study: Funding Process, Finance Provider Offerings, and E-Contracting Process.
“We’re continuing to raise the bar for our dealers, and we’re grateful to every dealer who shared their perspective in this year’s study,” said Nadir Jones, Head of TD Auto Finance. “The feedback we receive is instrumental as we continue our relentless pursuit of legendary service, enabling us to deliver retail programs that empower our dealers to better serve their customers.”
The J.D. Power 2025 U.S. Dealer Financing Satisfaction Study is based on 8,835 total evaluations from 2,172 auto dealer financial professionals across the National Non-Captive Prime Credit segment. Visit jdpower.com/awards for more details.
About TD Bank, America’s Most Convenient Bank ®
TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S. by assets, providing over 10 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth ® . TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.td.com/us . Find TD Bank on Facebook at www.facebook.com/TDBank and on Instagram at www.instagram.com/TDBank_US/ .
TD Bank is a subsidiary of The Toronto-Dominion Bank, a top 10 North American bank. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. To learn more, visit www.td.com/us .
1 Study was fielded from April through May 2025 and measures auto dealer satisfaction in five segments of lenders across the industry: Captive Premium—Prime; Captive Mass Market—Prime; Non-Captive National—Prime; Non-Captive Regional—Prime and Non-Captive Sub-Prime.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250814043629/en/
TD Auto Finance Ranks Highest in National Non-Captive Prime Credit Dealer Satisfaction, According to J.D. Power
TD Auto Finance received the highest ranking in Dealer Satisfaction among National Prime Credit Non-Captive Automotive Finance Lenders. TD Auto Finance scored highest in all five factors measured by the study: Funding Process, Credit Staff Relationship, Finance Provider Offerings, Sales Representative Relationship and E-Contracting Process. The J.D. Power 2024 U.S. Dealer Financing Satisfaction Study is based on responses from 4,472 auto dealer financial professionals. The study, which was fielded from March through May 2024, measures auto dealer satisfaction in five segments of lenders: captive premium—prime, captive mass market—prime; non-captive national—prime and non- Captive regional—prime. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”
TD Auto Finance achieved an overall score of 886 out of 1,000 in the non-captive national prime credit segment from J.D. Power, 128 points ahead of the segment average. In addition, TD Auto Finance scored highest in all five factors measured by the study: Funding Process, Credit Staff Relationship, Finance Provider Offerings, Sales Representative Relationship and E-Contracting Process.
“At TD Bank, we’re dedicated to delivering legendary experiences for our customers,” said Matt Boss, Head of Consumer Banking, TD Bank. “To win five years in a row demonstrates the TD Auto Finance team’s continued commitment to putting our customers first, and I’m so proud of their ongoing success.”
The J.D. Power 2024 U.S. Dealer Financing Satisfaction Study is based on responses from 4,472 auto dealer financial professionals. The study, which was fielded from March through May 2024, measures auto dealer satisfaction in five segments of lenders: captive premium—prime; captive mass market—prime; non-captive national—prime; non-captive regional—prime and non-captive sub-prime.
“It’s an honor to again receive the highest ranking and I want to thank each and every one of our dealers who took the time to provide feedback,” said Andrew Stuart, President and CEO of TD Auto Finance. “The insight we receive is invaluable in our ongoing pursuit to deliver a winning experience for our dealer customers.”
Visit jdpower.com/awards for more details about the J.D. Power 2024 U.S. Dealer Financing Satisfaction Study℠.
About TD Auto Finance
A division of TD Bank, N.A., TD Auto Finance is the 7th largest Bank Auto lender and the 11th largest overall auto lender in the U.S. Market. TD Auto Finance provides financing for over 1.1 million consumers and over 6,600 franchised dealerships across the U.S. Product offerings include indirect retail financing and commercial financing.
TD Auto Finance is headquartered in Southfield, Michigan, with locations in Greenville, South Carolina and Jacksonville, Florida. For more information, visit https://www.td.com/us/en/commercial-banking/industry/auto-finance.
About TD Bank, America’s Most Convenient Bank®
TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S. by assets, providing over 10 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.td.com/us. Find TD Bank on Facebook at www.facebook.com/TDBank and on Instagram at www.instagram.com/TDBank_US/.
TD Bank is a subsidiary of The Toronto-Dominion Bank, a top 10 North American bank. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. To learn more, visit www.td.com/us.