Good Biz with Lindsay: Common communication mistakes business owners make
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Good Biz with Lindsay: Common communication mistakes business owners make
Lindsay Bradley is the founder and owner of Guided Arrows. She shares her advice for leaders, business owners and managers on how to give proper feedback. Don’t wait too long to provide feedback to redirect unwanted behaviors. Use the SBI (Situation, Behavior, Impact) framework for giving feedback.
During this month’s Good Biz, Bradley her advice for leaders, business owners and managers on how to give proper feedback to improve relations with employees and get the best results for your business.
Leaders often avoid giving feedback because it’s uncomfortable, but feedback shouldn’t be about us—it’s should be about helping the other person grow. If you’re holding back because it feels awkward, ask yourself: are you protecting their feelings or protecting your own?
Other common communication mistakes business owners make:
Assuming your team can read your mind.
Speaking in vague, fuzzy terms. Not being specific leads to confusion.
Feedback should be regular, not a surprise. Don’t wait too long to provide feedback to redirect unwanted behaviors.
Only using feedback when something goes wrong. Catch people doing something right!
Avoid the “compliment sandwich.” Use the SBI (Situation, Behavior, Impact) framework for giving feedback.
Watch Wednesday’s interview to learn more.
Lindsay Bradley is a monthly contributor to Morning Break. Learn more about Guided Arrows online and follow them on Facebook and Instagram.
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